Overnight Parcels - APC FAQ's
You can track your items location and journey via APC’s Choice Tracking service here.
All you need is your consignment number and postcode of delivery.
Alternatively, you can call our Customer Service team on 01706 644644 or email them directly on operations@apexlogistics.co.uk and they will be happy to advise the status of your delivery.
You should have received confirmation from your senders regarding the date of your delivery if you have not received this, please contact your senders to obtain this date. On the day of delivery, your item(s) will be loaded onto one of our vehicles and scanned ready for delivery. Upon the driver leaving the depot, You should receive a 2 hour tracking slot via a text or your emails (remember to check your junk folders). If your ETA has not been provided you can locate this along with in-depth information such as your exact stop number or drivers current stop over on APC’s Choice Tracking service below.
Unfortunately due to APC’s policy restrictions, we are not able to leave an item without prior permission from the senders. You would need to request this directly at the point of purchase or contact them and ask them to provide us with authorisation to do so.
We can deliver your items to a designated neighbour of choice as long as the senders have NOT specifically stated otherwise. The selected neighbour will need to be available at the time of delivery to receive and sign for your consignment. If you would like to request this, please contact our customer services team on 01706 644644 or email the team on operations@apexlogistics.co.uk
Please note, some items are prohibited from being delivered to neighbours such as sensitive items or high value goods, Please refer to your senders to confirm if your order contains a prohibited item.
If the senders have inputted your telephone/mobile number onto our system, the driver will be able to call/text up to 30 minutes before arrival. If you would like to request this, please contact our customer service agents on the day of delivery and they will be able to help.
Please note this request is not a guaranteed service and may not be possible due to high parcel volumes.
If you have missed your delivery you can simply request a re-attempt via the APC Called service. All you will need is your consignment number (this can be found on the ‘sorry we missed you’ card left by the driver or on your emails) and your postcode. You can simply select the appropriate re-delivery date and confirm. Please note, you can only re-schedule your delivery once.
If you are having issues using this service or did not receive a ‘sorry we missed you’ card, please contact our friendly customer service team on 01706 644644 or via operations@apexlogistics.co.uk and they will be more than happy to re-arrange this on your behalf.
If you would like to come to our depot to collect your item(s) you can simply request a re-attempt via the APC Called service. All you will need is your consignment number (this can be found on the ‘sorry we missed you’ card left by the driver or on your emails) and your postcode. You can simply select the collect from depot option and confirm.
If you are having issues using this service or did not receive a ‘sorry we missed you’ card, please contact our friendly customer service team on 01706 644644 or via operations@apexlogistics.co.uk and they will be more than happy to re-arrange this on your behalf.
Please note collection times can vary. For full collection times and address details, please click here.
Contact your sender directly, They will advise on the next steps.